QUESTIONS?

We want to learn how, when, where, and why people travel in and around the state. We’re asking you to log your travel to help us understand statewide transportation patterns. By participating, you can help us plan for future transportation improvements in your community.

Your participation ensures that households like yours are represented in our transportation plans. Your input has a big impact because only a limited number of households are invited to participate in the survey.

Invited households were selected at random from all households in the state of Connecticut.

This survey is sponsored by the Connecticut Department of Transportation (CTDOT).

Please have only one household member complete the initial sign-up. Once your household is signed up, you will have the option to take the survey using an app for a week or a web browser for one day. All household members need to participate in the survey to be eligible for gift cards. If you are using the app, please have all household members download it and use the participation code that was emailed. If your household chooses to take the one-day survey, one household member will fill out the survey for the entire household.

The app-based version is a one-week survey, and all household members participate by using the app. Your movement is automatically captured via the app. The web browser version is a one-day survey and each household member’s travel will be reported for one day.

You will receive a gift card once all members of your household have reported their travel and completed their surveys. If your household participates using the smartphone app (rMove) each participating adult will receive a gift card (e.g., a household with two adults receives two gift cards). Households that report their travel online or by calling in will receive a single gift card.

It takes about 10 minutes to sign up for the survey. Once you sign up, we’ll give you instructions to log your travel and complete the survey. Households that log their travel for seven days in the smartphone app, rMove, will spend about 5-10 minutes each day reporting their travel. Households that log their travel online or over the phone will spend about 10 minutes per household member reporting their travel for one day.

Only selected households that received a mailed invitation are eligible to participate. This is important to maintain data validity.

A trip is any time you travel more than 100 feet and conduct an activity at a different address. These can include arriving at school or work, getting coffee on the way to work, walking to the bus station, stopping for gas, walking your dog, or going through a drive-through.

Any amount of travel (even if you don’t make any trips) will help us improve statewide transportation planning. Don’t forget that short trips, such as walking the dog, count too. Deliveries to you, such as take-out or groceries, are also important.

That’s okay, we still encourage you to participate.

After you download rMove and sign up, rMove will log your trips for one week while you go about your daily life. Each day you’ll be asked to complete a short daily survey about your travel habits as well as a trip survey about each trip you make.

Before your travel date, you will receive an email with instructions to download and activate rMove. Once installed and running properly, rMove will log your travel. A few minutes after you stop traveling, rMove will create a trip survey to ask details like how and why you traveled. You will also be asked a few questions each morning about the prior day. You can answer these surveys any time during the day but please do not answer questions in rMove while driving!

The data collected in the rMove app can provide more detailed travel information than a typical travel diary. For example, the app collects each trip path, which can be useful to understand congestion and travel route choices. Some respondents also prefer to have rMove record trips instead of remembering trip details afterward. All data collected on your smartphone is strictly confidential along with the information collected in the survey. A copy of this survey’s privacy policy is available here.

The survey will be available in thirteen different languages. Call 888-657-5051 to take the survey in English, Español (Spanish), 中文 (Simplified Chinese), Italiano (Italian), Português (Portuguese), Polski (Polish), русский (Russian), Kreyòl Ayisyen (Haitian Creole), العربية (Arabic), Français (French), हिन्दी (Hindi), 한국어 (Korean), and Tiếng Việt (Vietnamese).

If you are having trouble completing the survey online or using the Rmove app, you can call 888-657-5051 to take the survey in English, Español (Spanish), 中文 (Simplified Chinese), Italiano (Italian), Português (Portuguese), Polski (Polish), русский (Russian), Kreyòl Ayisyen (Haitian Creole), العربية (Arabic), Français (French), हिन्दी (Hindi), 한국어 (Korean), and Tiếng Việt (Vietnamese).

We are committed to protecting the confidentiality, integrity, and security of your personal information. We take this responsibility seriously. Survey responses are confidential and only reported in the aggregate. Our Privacy Policy is intended to help you understand how we collect and safeguard your information. To read the survey’s full privacy documentation, click here.

Your responses, combined with those of your neighbors and other respondents, will help paint a picture of travel behaviors in your community and across Connecticut. This picture helps planners understand how changes to transportation infrastructure may influence things like commute times and access to important activities.

Please check your junk or spam folder. If you don’t see it there, contact us.

We want to confirm we are getting a true representation of all people living in Connecticut. How and where people travel can depend on certain demographic attributes and areas where they live or work.

This information gives us a better picture of travel habits and how things can be improved in the future.

Children traveling to and from school account for a significant portion of overall travel activity. This often affects the travel patterns of their parents or caregivers, influencing school-related trips and the planning of other errands, such as grocery shopping. Understanding the timing and methods of children’s school commutes helps researchers and transportation planners gain insight into household travel behavior. Ensuring children get to and from school safely is a key priority in all transportation planning.

Please try restarting your phone by turning it off and back on. This should reset your location settings and get the app to record your trips.

Unfortunately, we cannot remove a participating household member once the signup survey is complete. This is a household survey; therefore, we require all related adult household members to participate to get accurate travel data.

The rMove app generates a trip survey for every trip you make. This can be cumbersome for participants who make trips all day long. You can turn off the app tracking during these busy work hours and turn it back on during your normal personal trips.

If you are using the app, we encourage you to still participate in the week-long survey if you will be in town for at least one of your assigned dates. If you’ll be out of town or out of the state for your entire travel period, please contact us for a new travel period.

Your trip surveys should populate when you open the rMove app. If you still don’t see any trip surveys to answer, please restart the phone.

Please allow two to three weeks for gift card processing after you have completed the survey.

If you chose a digital gift card, please check your junk or spam folder. Contact us if you are unable to locate your digital gift card.

If you chose a physical, mailed card, contact us and provide your mailing address.